Triage Report
There is a new Triage Report available in the Bridge Dashboard.
This report provides a searchable list of all Services in the TRIAGE status, surfacing the triage task types.
Dashboard Search
It is now possible to search for Patients, Services and Providers using the field at the top of the dashboard.
These can be queried several fields including name, email, external ID’s, and more.
We’ll be rolling out improvements to this feature of the next few weeks, to include more controls/filtering.
Credentialed Filter in Eligibility Report
The Provider Eligibility report in the Bridge dashboard now supports filtering to Providers with an Approved Credentialing Status.
This Credentialed filter can be applied from the Filters dropdown or by clicking on the menu button to the right of the Credentialed column header.
Setting the filter to Credentialed is True will exclude all Providers whose credentialing has not yet been approved.
Insurance Revalidation Now Managed by Bridge (GA)
Bridge now automatically manages the timing of insurance revalidation.
Previously, partners were responsible for triggering revalidations by calling the Revalidate Patient endpoint at the right time. This is no longer required — Bridge handles it by default.
For partners already managing revalidation timing in production, this change will not take effect immediately. Our team will coordinate with you directly if and when it’s appropriate to transition.
Partners must still handle revalidation results by subscribing to webhooks. See the Revalidation Webhook documentation for more.
Claim history considered during eligibility
Patient’s who have previously had denied claims, may be more reliably prevented from being given ELIGIBLE responses within ServiceEligibility.
If this is patient-specific, there may be an explicit message in the messages array.
This will be detected across distinct Patient and Policy resources.
If a Patient’s insurance policy changes, it will be evaluated independently.
If you believe a patient is being incorrectly flagged, or the issue has been addressed without insurance changing, contact Bridge and these restrictions can be bypassed.
Distinct Provider Enrollment Triage
Previously, enrollment issues found at billing fell under the PATIENT_INSURANCE triage task.
If a Provider was not actively enrolled at the Date of Service, this will now be a specific PROVIDER_NOT_ENROLLED task.
This is unusual, and should never be seen if hard eligibility checks are respected.
Update TriageTask, BILLING_TIME_LIMIT
When a Service is billed beyond the agreed Timely Filing Limit, it will automatically be moved through to TRIAGE with a BILLING_TIME_LIMIT task. The time limit has increased to 75 days.
New TriageTask, BILLING_TIME_LIMIT
When a Service is billed beyond the agreed Timely Filing Limit, it will automatically be moved through to TRIAGE with the new BILLING_TIME_LIMIT task.
Credentialing & Enrollment Reporting
Starting on 3/25, Provider Credentialing and Enrollment status updates will be accessible directly within the Bridge dashboard. Please select the “Reports” tab in the left side navigation to view the reports. This new in-dashboard reporting will replace the Enrollment tracker that was previously shared via Google Sheets.
In addition to Enrollment statuses, the new reports will also include Credentialing Statuses, ensuring you have all the necessary data in one place. These reports will be updated in real-time.
Credentialing and Enrollment status definitions can be found in our Bridge Onboarding Guide.
Payer Hints
There is a new hint field within the Payer object.
This may return a patient-facing suggestion regarding their insurance card or member ID.
For example, “Member ID usually begins XYZ”